Refund Policy

Replacements

BPP Visual undertakes constant reviews of its product packaging and delivery partners. In spite of this, we do experience a very small percentage of products arriving damaged.

Please ensure that parcels are inspected upon delivery. The drivers of our carriers are on very tight schedules, so please inspect the parcels immediately upon arrival. Should you find any visual signs of damage to the packaging, please sign the delivery note as "Damaged".

Parcels signed for as "Damaged" and reported to us will receive a replacement product at no extra cost. Damages must be reported to info@bppvisual.co.uk as soon as possible as we have a very short period of time within which we can claim against national carriers for damages.

Your co-operation is much appreciated.

Returns

We fully recognize that Consumers have the safeguard of the Consumer Protection (Distance Selling) Regulations which allow for a cooling-off period to cancel goods within 7 days of receipt. BPP Visual Limited is a Business to Business supplier and we do not sell to private consumers. As a result, the Consumer Protection (Distance Selling) Regulations do not apply to purchases from BPP Visual Ltd.

If you are not 100% satisfied with your purchase, let us know and we can work with you to make it right. Most of our products are handmade to order. As a result, we rarely accept a return of goods for refund or credit unless specifically agreed. If you do wish to return one of our products, please contact our Customer Service Team on 0191 495 7610, who will be happy to help with your request.

Any approved returns can only be accepted for exchange or credit providing goods are unused and in a re-saleable condition.

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